Privacy policy

This personal data management policy (hereinafter referred to as “Policy”) describes the practice of the individual company under the name “LASKOU GARYFALLIA”, based in Agios Dimitrios, Attika, N. MANDILARA 2, AGIOS DIMITRIOS , PC 17341,Tel.+30 6937149673 Tax Identification Number 133773274 ,ILIOUPOLIS Tax Office, GEM No. 168816103000 (hereinafter “We”, “we”, “Us”, “us” or the “Company”) regarding the collection, use, storage and disclosure of Personal Data (as defined below)provided to Us by users of the website www.philio.gr (hereinafter the “Website”), as well as the content, products and services offered through the Website (hereinafter collectively with the Website, the “Services”).

This Policy is an integral part of the Terms of Use, which are incorporated by reference. Any term in capital letters of what is used but not defined in this Policy will have the meaning set forth in the Terms of Use. The last update of the Policy is listed at the beginning of this. Please, visit and read this Policy periodically, as we may modify it from time to time. Each time you visit the Website or provide us with information, you accept the practices described in the Policy in this way.

1. Introduction.

We respect and support individual rights to privacy and the protection of Personal Data. We know how important it is to protect your personal information and we want to make every experience of the users of these Website safe and secure. According to this goal, we have developed this Policy to explain to you our practices for the collection, use and disclosure of your personal data and information.

2. Applicable Law.

The applicable personal data protection law (hereinafter the “Applicable Personal Data Protection Law”) consists of the applicable national and Community legislation for the collection, use and disclosure of your personal data by us, including Regulation (EU) 2016/679 of the European Parliament and of the Council adopted on 27 April 2016 and enters into force on May 25 2018 (hereinafter the “Regulation”).

3. Definition of Personal Data.

For the purposes of this Policy, “Personal Data” is the information and data about a specific person, such as data of birth, name and surname, home address, telephone number, gender, address of his IP etc. We collect, use or disclose your Personal Data in accordance with this Policy and the applicable Data Protection Law.

4. Editor.

The Company, is responsible for the processing of your Personal Data and in this capacity undertakes the obligation to make every effort to ensure the observance of the confidentiality of your Personal Data and to ensure the smooth exercise of the rights provided to you by the Applicable Personal Data Protection Law.

5. Special note for minors.

Minors under the age of eighteen (18) years and persons who do not have full capacity for legal action, according to the jurisdiction applicable in their case, are prohibited from disclosing to Us, via the Website, by telephone or in any way, their Personal Data, without prior consent of the person or persons exercising parental responsibility. We ask these persons not to submit information to Us. In the event that the users of the Website are under eighteen (18) years of age and continue to disclose their Personal Data to Us through the Website, we will consider that they have obtained the prior consent of the person or persons exercising parental responsibility of them.

6. You provide us with your Personal Data in the following cases:

If you wish to proceed with the creation of an account through your registration on the Website: You will be asked for some of your personal information, such as your name, surname, your email, date of birth and possibly other data that may be used to identify you personally.

When you use our Services: You may be asked for some of your personal information, such as your postal address, payment details when ordering from our online store and your email address when you sign up for one of our contests or newsletters.

If you contact the Consumer Service Department of the Company in writing or orally: We may store/record your relevant correspondence/communication, as well as any information that will be requested and is necessary for your better service and/or proof of our transactional relationship (in case of ordering products by phone).

7. Information we receive automatically when you visit the Website or use the Services.

Website: We may collect information from the Website and the way you use it. When you visit the Website the web browser sends data to our servers. With this information we can optimize our services, personalizing and enhancing your experience when using the Website (via computer, mobile phone or another mobile device). This information may include the following:

• Your IP address,
• The date and time of your visit to the Website,
• The referral URL (that is the website from which the user came),
• The pages you have visited on our website,
• Information about the device you are using and your web browser (web browser type and version, operating system, ).

Information about your position.

When you visit the Website from your computer, mobile phone or mobile device, we may collect and process information about your actual location, for example based on GPS signals emitted by the device. We may also use various other technologies to determine your location, such as your device’s sensor data that can, for instance provide information about nearby Wi-Fi hotspots, or Near Field Communication (NFC) and/or GSM towers. Please note that we will let you know when we are going to use your location information and you can usually not allow or disable the sending of your location information through your device or web browser settings.

Cookies and other IDs

We and our partners use a variety of technologies to collect and store information when you visit the Website, and this may include sending one or more cookies or other identifiers to your device. For more information on how we use cookies and IDs and how they can be deactivated can be found in Article 15

8. Information about the Personal Data collected by other Websites- Advertising through third parties.

We may post links to other third-party websites on the Website, as we have and will continue to partner with third parties. When you click on these links or otherwise visit, participate in or use the services or websites of other parties, regardless of whether or not they contain our brand name, our trademarks and other intellectual property rights, including those of the third party who operates the website, you should know and be aware that We do not control business practices of these parties, and that this Policy does not apply to these other parties or their websites.

We allow third parties to display ads and/ or collect certain anonymous information when you visit the Website. These companies may use anonymous, non-personally identifiable information during your visits to the Website or other ones to provide ads for goods and services you may be interested in. These companies typically use a cookie or web beacon of a third party, to collect this information. More information on cookies can be found in Article 15.

9. Use of your Personal Data.

We use your Personal Data for the purposes briefly described below:

Manage the order you placed through the Website: We use information from your name, address and payment details so that we can process and deliver your orders to you, as well as inform you about the status of your order. We may also use the information to assess your creditworthiness, and we may use the services of third parties for this purpose.

If you contact (by phone or in writing) with our Company (or vice versa), we use the information of your order as well as our contact history to respond to your requests, manage your order, facilitate the exercise of your rights and in general offer you the best possible service.

Marketing/Promotion: To send you emails with news and updates about our Website and Services, provide and send you information that addresses your interests (such as electronic banners and offers), receiving in each case your prior consent to use your Personal Data for the above purposes.

Use of the Website: To improve and adapt the content of the Website, the product offers and to analyze the use of the Website.

Other Company Services: We may also use your Personal Data to provide you with information about products and services provided by third parties. We could use your Personal Data to forward messages from other members or users, thus facilitating your communication with other members or uses of the Website.

Dispute Resolution: We may also use your Personal Data to resolve disputes, deal with issues and enforce any policies and rules governing the use of the Website and to notify you of changes to the use of the Website in its Terms of Use and Privacy Policy.

Other purposes: To the extent required by law, we will seek your consent whenever we wish to use your information for purposes other than those listed above. The provision of your Personal Data on your part is voluntary. However, in some cases if you do not give us your Personal Data, you will not be able to access all or some of our Services.

10. Disclosure of your Personal Data.

We do not sell your Personal Data to third parties, nor do we grant licenses to third parties to use them on their behalf. But, in the normal course of our business we can share of your Personal Data with:

A limited number of our staff and employees in the marketing, sales, customer service departments, to the necessary extend to provide you with the Services, and our third party partners who act on our behalf in accordance with this Policy (as specifically defined below) or as permitted or required by the applicable Data Protection legislation.

You can ask for a complete list of editors on our behalf by sending your written request to the address listed at the beginning of this Policy.

10.1 Service companies.

We may use third party service providers (for example, web hosting providers, data management providers) to manage one or more aspects of our business, including the processing or delivery of personal information on our behalf. When using an external company or partner, we use contractual commitments or other appropriate means to ensure that your Personal Data is used in a manner consistent with this Policy and the applicable law.

10.2 Disclosure in accordance with the law.

We may disclose your personal information as permitted or required by law. For example, we may be required to reveal your personal information in accordance with a court order or decision of another person or administrative body under the authority of the law to compel the disclosure of such information. If we have good reason to believe that your personal information could be used in an investigation into fraudulent or illegal activity, we may disclose such information to law enforcement or other appropriate investigative authorities.

11. Right to information, access, objection and deletion.

11.1 In respect of your Personal Data, you retain, inter alia, the rights of information, access, objection and deletion (“right to be forgotten”), as specifically defined in Articles 13-22 of the Rules of Procedure. In this context, you can at any time access your personal information that we hold in databases to modify, correct or update and even to object at any time and for any reason-to the processing of Personal Data concerning you, as well as to revoke any consent you have regarding the processing of these or to request their final deletion from the Company’s files. To do this please follow the steps that will be mentioned each time in the message that will be received through the relevant means of communication (such as email or sms messages).

11.2 If you want to revoke your consent to all of our informative messages(newsletter)as well as your consent to the use of your Personal Data for the promotion of products or services, then you may use the unsubscribe link as stated in the messages you have Alternatively you can contact our Customer Service department via the email postmaster@philio.gr or by phone at the number +30 6937149673. Please note that we may need to ask you to verify your identity before proceeding with your request.

11.3 You can also request at any time to delete your Personal Data that we keep in our files after you contact with our Customer Service department via the email postmaster@philio.gr or by phone at the number +30 6937149673. We on our part will respond within thirty (30) working days of receiving your request. In case we do not respond or our response is not considered satisfactory by you, you have the right to appeal to the Data Protection Authority and request a review of the response or of our omission.

In case of a request for deletion from you:

1) We will cease to use and make available your Personal Data unless it is provided or required by law.

2)We will delete all your Personal Data from our databases, except those contained in emails, correspondence or other documents that we may retain so that we can prove the terms of your contractual relationship with you or as otherwise provided herein legislation.

3)Taking into account the available technology and the cost of implementation, we will take reasonable technical and organizational processors who process on our behalf your Personal Data as specifically mentioned above, that you have requested the deletion from them (the processors) any links to such data or copies or reproductions of such Personal

Please note that we may need to ask you to verify your identity before proceeding with your request above.

12. Summary of your rights under the applicable Personal Data Protection Law.

In the context of respect for your privacy, we strive to ensure that your Personal Data is held in accordance with the applicable Personal Data Protection Law, as well as in accordance with any other applicable relevant legislation. In this respect, we guarantee that your Personal Data will:

1) It is processed fairly and Specifically, we will ensure transparency regarding the processing of your Personal Data.

2) It is collected only for clear and lawful purposes and is not further processed in a way incompatible with these purposes. If we decide to further process your Personal Data then your explicit consent will be

3) It is relevant, appropriate and not more than what is required each time in view of the purposes of the processing. We will collect and maintain your Personal Data, if this is necessary for the fulfillment of operational and administrative requirements or for our compliance with any legal

4) It is accurate and needs to be updated and corrected upon your

5) It will be kept in a format that allows you to identify yourself and not for longer than necessary for the purposes for which it was collected or for the purposes of which it was subsequently processed.

6)It is processed in accordance with the rights of the subject of the Personal Data as these rights have been established by the Applicable Personal Data Protection Law (right of information about the processing undertaken, the right of access to Personal Data, the right to objection/restriction of use/processing of personal information, the right to temporary judicial protection, the right to lodge a complaint with a supervisory authority, the right to portability and the restriction of processing ,right to information in case of automated decision making/profiling of the Services user).

7) Appropriate technical and administrative measures will be applied against the arbitrary or illegal processing of your Personal Data and against the accidental loss or destruction or damage thereof in the context of the Company’s activity

8) Your Personal Data will not be transferred by Us to countries outside the European Union, unless you have given your consent and only if a corresponding level of protection of the rights and freedoms of the underlying Personal Data regarding the management of the exported data has been established and

9) Right to data portability: According to the regulation, as the subject of your Personal Data, the right to their portability is retained and in particular the right to receive the Personal Data that concern you and which you have provided to Us as the processor, in a structured commonly used machine-recognizable format, as well as the right to transfer such data to a new controller without our objection, in accordance with the specific provisions of Rule 20 of the Rules of In such a case we do not bear any responsibility for the processing of the data by the new controller to whom your Personal Data will be sent nor for the quality of the data that will be transferred, beyond what we are obliged by the Regulation. As the controller we must verify your identity before proceeding to the above. The right to portability -if exercised- does not invalidate the other rights provided by the Regulation and the applicable Personal Data Protection Law.

The Website of the Personal Data Protection Authority offers information and assistance regarding the rights in accordance with the Regulations and the relevant legislation(www.dpa.gr).

In summary your basic rights are as follows: *The right to be informed about what information that concerns you is kept in electronic form and in document files. *The right of access and information regarding the purpose of processing the Personal Data for the recipients or for the categories of recipients. *The right to be informed of possible changes that have taken place in the way of editing since our last update to you. *The right to be informed about the methodology applied in the process of automatic processing of Personal Data. *The right to be informed about the security measures imposed by the Processor for the security of your Personal Data. *The right to be informed about the relevant transfer of your Personal Data to third parties. *The right to take action to stop the processing of your Personal Data if the processing is likely to cause you significant harm or significant non- pecuniary damage when this is unjustified. *The right to object to the processing of your Personal Data as well as to demand that your personal data not be used to promote various products and services. *The right to prevent decisions made about you based solely on automatic processing (profiling). *The right to request the correction or destruction of personal data which is incorrect or which you no longer wish to be processed. *The right to restrict the processing of your Personal Data as well as the right to their portability (when the processing concerns identifiable personal data and is based on the consent and execution of the contract). The right to be able to object at any time to the processing of your personal data as well as the right to withdraw your consent to process them at any time and to request their permanent deletion from Company’s databases. *The right to file a complaint to a supervisory authority. *The right to claim compensation if you have suffered damage and non- pecuniary damage as a result of violating the provisions of the Rules of Procedure.

13. Duration and country of storage of your Personal Data.

We retain your information for a limited period of two (2) years, starting from the time of your last contact with us, unless there is an obligation to retain for a shorter/longer period of time by law, or if you require it in the context of a legal action or to fulfill our transaction or for purely administrative purposes of the Company.

Unless otherwise stated in the Policy, your information is stored and processed in European Union countries.

14. Dispute resolution process.

If at any time you have any questions or concerns regarding this Policy or you believe that we have infringed or misused your Personal Data, please email info@philio.gr or alternatively contact Customer Service on the phone +30 6937149673, and we will try to resolve any issues or questions you may have.

15. Monitoring information.

We can use web beacons or pixel tags to track information and specifically record our users and collect data and information about demographic characteristics of users of the site, website traffic, usage statistics, etc. Then if we have obtained your consent to the above, we may provide this information to advertisers and other affiliates, for the improvement of our services or for the provision of other ancillary services. None of this information can be linked to the identity or other Personal Data of individual users. Since web beacons work like any other content request on the Website, you can do so ineffectively by either withdrawing cookies or changing their settings in your browser. For our own statistical purposes, we may also associate the tracking of information through web beacons with Personal Data provided voluntarily by the users of the Website. When such a link is made, all the information connected is treated as Personal Data which will therefore be used, processed and disclosed in accordance with this Policy.